Terms of service

 GENERAL TERMS & CONDITIONS OF SALE

Aktlondon.com (hereinafter "the Web site") is the property of AKT London Ltd (hereinafter "AKT”), a limited company, with its head office at:

Akt London Ltd, Prospect House, 50 Leigh Road, Eastleigh, SO50 9DT. Registered in the UK under number 11211232. VAT number GB333722321. These general terms of sale apply to all orders through the website. These terms are subject to modification and updates accordingly. The terms applicable to product orders by customers are those applicable on the date of the order on the website.

I. THE CUSTOMER

To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the Web site. The personal information you give to AKT when opening your customer account, or upon any order you may place, must be complete, accurate and up to date. AKT would not be responsible for undelivered products should the data prove incorrect. AKT reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.

II. THE PRODUCTS

The products offered for sale are those featured on the website. AKT makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the website may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the website, AKT agrees to remedy such non-compliance by either exchange or pay back (totally or partly) for the invoiced product.

III. ORDERING PRODUCTS

The acceptance of orders placed on the website is subject to compliance with the procedure set up by AKT. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.

AKT is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, AKT will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.

Once you have validated your order, AKT will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by AKT to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.

IV. PRICE AND TERMS OF PAYMENT

A. CHOICE OF PRICE

The prices displayed on the Web site are in Pound Sterling, shipping excluded. The total price of the order (shipping fees included) is mentioned in the Shopping Bag. AKT reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.

IMPORTANT: For all orders shipped outside the UK, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees. Any additional charges will be collected from the customer by the shipping carrier chosen at the time of delivery. 

  1. PAYMENT METHODS

To pay your order, you may use a credit card or use Paypal. For credit card payments: the Customer has access to a dedicated space made available by our bank, TIDEl, which ensures the security and recording of the payment order. To this effect, the Customer expressly authorises AKT to debit its account accordingly to the amount of the ordered products. Data registered and saved by AKT act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.

For payment via Paypal, please follow the instructions online. After the Paypal payment page, you will be redirected to aktlondon.com where you need to click on PROCEED TO PAYMENT in order to confirm the transaction. A complete order review page will appear confirming your order.

  1. SUBSCRIPTIONS

Subscriptions are only available in the United Kingdom. 

When you register for a subscription, you expressly acknowledge and agree that (a) Akt (or our third party payment processor) is authorised to charge you on the frequency of shipments you most recently selected (e.g. monthly, every two months or otherwise) for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and (b) your subscription is continuous until you cancel it or we suspend or stop providing access to the sites or products in accordance with these terms.  You may skip any shipment or cancel your subscription at any time, subject to the terms set forth on our site and herein.

Cancellation Policy. IN ORDER TO CANCEL YOUR SUBSCRIPTION, YOU MUST DO SO AT LEAST FIVE (5) DAYS PRIOR TO YOUR NEXT BILLING DATE WHICH IS SHOWN ON THE MY ACCOUNT PAGE.   TO CANCEL YOU MUST DO SO BY LOGGING INTO YOUR ACCOUNT. IF YOU DON'T HAVE AN ACCOUNT YOU MUST CREATE ONE WITH THE EMAIL USED TO PURCHASE YOUR SUBSCRIPTION. ANY CANCELLATION RECEIVED WITH LESS THAN FIVE (5) DAYS UNTIL THE NEXT BILLING DATE WILL NOT BE EFFECTIVE UNTIL THE FOLLOWING BILLING PERIOD AND YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION. 

Discounted Trials: From time to time, to the extent legally permitted, we may offer discounted trials of certain subscriptions for specified periods of time without payment or with discounted payment. If we offer you a discounted or free trial, the specific terms of that trial will be provided in the marketing materials describing the particular trial or at registration.

ONCE YOUR DISCOUNTED OR FREE TRIAL ENDS, WE (OR OUR THIRD PARTY PAYMENT PROCESSOR) WILL BEGIN BILLING YOUR DESIGNATED PAYMENT METHOD ON A RECURRING BASIS AT THE THEN APPLICABLE PRICE FOR YOUR SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES, UNLESS YOU CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF YOUR TRIAL. INSTRUCTIONS FOR CANCELING YOUR SUBSCRIPTION ARE AS DESCRIBED ABOVE. PLEASE NOTE THAT YOU WILL NOT RECEIVE A NOTICE FROM US THAT YOUR DISCOUNTED OR FREE TRIAL HAS ENDED OR THAT THE PAID PORTION OF YOUR SUBSCRIPTION HAS BEGUN. WE RESERVE THE RIGHT TO MODIFY OR TERMINATE DISCOUNTED AND/OR TRIALS AT ANY TIME, WITHOUT NOTICE AND IN OUR SOLE DISCRETION

D. DISCOUNT CODES

From time to time, we may offer qualified consumers “discount codes”, “promotional codes”, “promo codes”, or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”) that are redeemable towards a purchase on the Site, subject to certain exclusions or any other restrictions as may be determined and communicated by us. Only valid offer codes provided or promoted by AKT will be honoured at checkout. Codes supplied or promoted by third-parties unauthorised by us (including any unauthorised third party websites) will not be considered valid. Each offer code provided by us is non-transferable and valid for single use on an item (or items) of merchandise as determined by us. Offer codes may not be combined and customers are limited to the use of a single offer code per order. For online purchases, the code must be entered in the ‘offer code’ field prior to checkout. We are not responsible for lost, stolen or corrupted codes or any unauthorised use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed. Offer codes are not valid on subscriptions, already discounted bundles (e.g THE ENSEMBLE and THE PRINCIPALS) or gift card purchases, unless stated otherwise. The value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited. Requests not complying with all offer code requirements will not be honoured. From time to time, we may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivised to speak on behalf of the brand. When you receive an offer code via a third-party source, such as a television or radio show host, please note that such individuals may have been compensated by us for their statements.

PLEASE NOTE: Additional discount codes on already discounted subscription products will only last for the first (or next) order. Subsequent subscription charges will automatically return to the original price. 

AKT samples - Discount code AUDITIONAKTNOW is only valid on one sample size per customer. This offer is limited to one use per customer. Customers must add the sample size to the cart and enter the discount before paying. The discount cannot be applied after the order has been made. The discount code takes £4 off the price of the sample and customers must pay for shipping.

 

V. DELIVERY

AKT will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice. (Deliveries will not be made to hotels or PO boxes).

In the territories outside of the United Kingdom, it is recalled that delivery may be delayed for so long as customs formalities and duties have not been carried out or paid by you, and you agree to this.

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

Mentioned lead times are indicative of the average time to process order and to deliver it. AKT would not be held responsible for a delayed delivery due to external causes.

 In case of damaged delivery (already opened, missing product), the Customer is due to notify the transport service and Akt (by emailing customer@aktlondon.com), and their refusal of the product within 5 days following the delivery. If your product(s) is/are damaged and you do not refuse delivery, or you do not return the damaged goods within 14 days of receiving, you are not legible for a refund or re-delivery.

*PLEASE NOTE "damaged delivery" does not include damage to outer packaging (delivery box or tube box) caused by the postal service. Nor does it include natural oxidation to The Applicator.*

VI. RETURNS & EXCHANGES

AKT is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer an exchange or refund of the products concerned under the below conditions.

The right of retraction does not apply to artificial persons (i.e. companies).

Returns and exchanges are accepted within 14 days after the date of reception of your order.

The products must still be in their original packaging and in their original condition (i.e. not used, scratched, damaged).

For each return, please send an e-mail to: customer@aktlondon.com stating the reason for the return. Our customer service team will provide for all necessary instructions with the return address as well as a return authorization number that needs to be stated on the return package.

The costs of sending and returning items will be the responsibility of the purchaser.

In the case of a refund, it will be processed within 5 working days of the date of reception of the returned item.

In the event that damaged goods are returned, AKT will return these to the purchaser, who will then be required to pay the delivery costs.

For returns with a request for a refund : The purchaser will receive a full refund for the purchase price of the item and the outward delivery costs, conforming with UK Law. The delivery costs for the return will however be born by a purchaser who resides outside the UK.

VII. WARRANTIES

Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to UK law. In case of litigation, a UK Court shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.

VIII. USE OF YOUR INFORMATION

AKT collects personal data on the website required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analysing orders and fighting against credit card fraud. In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you.

As you browse  www.aktlondon.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. 

  1. COPYRIGHT

All content included on this Site, including images, illustrations, designs, icons, photographs, video clips, text, reviews, and other materials (collectively, the “Content”) is the property of AKT or its licensors, partners or affiliates and is protected by UK and international copyright laws. Unauthorized use of any Content or materials on this Site is strictly prohibited and may violate copyright and trademark laws. If you wish to use any Content, you need the express written permission of AKT. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at info@aktlondon.com

  1. TRADEMARKS

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to AKT London Ltd, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of AKT, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

  1. LICENSE AND ACCESS

You have a limited license to use the Site for personal use only. This license does not permit you to (a) resell or make any commercial use of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read (this includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser); (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of Content or Marks in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

IX. LOYALTY PROGRAMME

The program is intended for personal use only to reward customers of Akt London with a choice of benefits and points based on their spend exclusively on aktlondon.com. Points allow you to redeem rewards on future purchases on the aktlondon.com only.

Akt loyalty programme is available to participate from the UK website only. 

Points may only be collected on purchases made after creating your account. 

Order placed before the launch of our Loyalty Program (10th February 2022) will not be awarded points. Points will only be awarded for orders placed after this point and after you have created an account.

You may cancel your account at any time by contacting our customer service department. Once cancelled, all points and benefits are voided and may not be redeemed on any future purchase. Points, tiers and benefits cannot be resurrected once a membership is surrendered.

Akt London may make changes to these Terms and Conditions and will give the member as much notice as it reasonably can. Earning or redeeming points on the program will constitute acceptance of the revised Terms and Conditions.

If we refund you for purchases that earned points, we reserve the right to deduct these points from your balance.

Loyalty codes that specify they can be used with subscriptions can only be used via the subscription platform. This will be defined in the title of the reward, for example ‘20% off next subscription order’. All other reward codes can only be used to place orders on the website directly.

X. SMS Marketing

By consenting to AKT’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at https://www.aktlondon.com/pages/customer-care for more information.  

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy https://www.aktlondon.com/policies/privacy-policy to determine how we collect and use your personal information.

SMS DISCOUNT CODES -

CELEBRATE: Code expires 11.59pm 31.05.2022. Discount is not valid on subscriptions, product sets, or in conjunction with any other offer, unless stated otherwise. Offer is only valid on single item purchases. Code must be applied at checkout. Code is limited to one use per customer.

XI. Competitions 

The promoter is: Akt London, registered in England no. 11211232. Its registered office is at Prospect House, 50 Leigh Road, Eastleigh SO50 9DT.

The competition is open to residents of the United Kingdom aged 18 years or over except employees of AKT London and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

When entering AKT competitions, you will sometimes be given the option to opt-in to receive marketing communications from the third party brands. This does not affect your entry into the competition and is completely optional. If you do opt-in to receive such information, your contact details will be passed to the brands for this purpose.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the competition and details of how to enter are via  www.aktlondon.com


Only one email entry will be accepted per person. Multiple entries from the same person will be disqualified.

Closing date for entry will be stated on the competition page. After this date, no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are as follows:

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

The winner will be notified by email and/or DM on Instagram/Facebook. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 

The promoter will notify the winner when and where the prize can be collected / is delivered.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.